© 2018, GLAMOUR BY JHENE

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info@glamourbtq.com

 

                                    RETURNS & SHIPPING

 Glamour by Jhene online returns  can only be used to return items purchased online at www.glamourbtq.com

 

You will be responsible for covering the shipping costs to return your item(s). Items must be sent back within 15 business  days of the delivery date. 

 

Items must be unworn, unwashed, and without marks or any dirt

Please allow 5-7 business days for us to process your return once it is received by our Distribution Center. 

 

Glamour by Jhene is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. 

US (Domestic)

NON-US (International) 

  • Items must be sent back within 30 days of the delivery date.
     

  • Items must be unworn, unwashed, and without marks or dirt
     

  • Items must be free of stains, makeup, deodorant, or wear.
     

  • Bodysuits, swimwear, and undergarments are non-returnable.

  • A 50% restocking fee may be applied to Final Sale or stale items returned.
     

  • Returns are processed within 5-7 business days after your item(s) are delivered.
     

  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
     

  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email info@glamourbtq.com for assistance before returning.

  • Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.
     

  • When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
     

  • Return drop-offs are not accepted at our Distribution Center.
     

  • Glamour by Jhene is not liable for any REFUNDS

  • Packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

 

Shipping WORLDWIDE

We ship worldwide, 


7 to 35 days business days

Dhl Express, Fedex, USPS 

 If you arent satisfied with your purchase for any reason, we accept exchanges.  you can return item  up to 15 days after your date or purchas.No reefunds

Tracking number will give to our customers on the 35 business days.

If we have any issues with our factory we inmediatly will contact our customers for an explanation and shipping and delivery day. WE DONT ACCEPT SOCIAL MEDIA CONTACTING! Email us at info@glamourbtq.com